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A problem with downloading the application may be caused due to your personal device. Your device may not be compatible with the application.



The applications may sometimes not be available for download in your country.
For reasons unique to Google Play and/or the Apple Store,  the application for Eldarya may have problems or may be unavailable for download in certain countries. Beemoov is unable to resolve any issues at this level.



Finally, certain Android tablets do not have access to Google Play.
Certain Archos tablets, even though they are Androids, may not have access to the Google Store. Please check with the manufacturer or search the internet to learn how to solve this problem.
No support requests will be received by Beemoov in regards to these products.

You have a problem with your mobile game that is not present when you use your computer. 

First and foremost, please be sure that:

• Your application and your iOS version are up to date.
• You have tried uninstalling and then reinstalling the application.



If the problem persists, please fill out the form below and include the following information:

• Your personal device information
• Your iOS version
• Precise description of the problem

The better the problem is defined, the better we can understand how to solve the problem, which leads to a faster resolution of the problem!

If your problem is associated with a purchase, please consult the [SUPPORT] Bank section to see what steps to follow.

If you would like to include an image, please add an image link to your message, as Beemoov support cannot process attachments.

You have a problem with your mobile game that is not present when you use your computer.

First and foremost, please be sure that:

• Your application and your Android version are up to date.
• You have tried uninstalling and reinstalling the application.




If the problem persists, please fill out the form below and include the following information:

• Your personal device information
• Your Android version
• Precise description of the problem

The better the problem is defined, the better we can understand how to solve the problem, which leads to a faster resolution of the problem!

If your problem is associated with a purchase, please consult the [SUPPORT] Bank section to see what steps to follow.

If you would like to include an image, please add an image link to your message, as Beemoov support cannot process attachments.

An application update occurs to correct any bugs in the current version or to add improvements to the game. Updates are important and can sometimes allow you to unblock any problems with your game.



For an Apple device (iPhone, iPad ou iPod), you can visit the App Store, select Updates on the bottom of your screen (a red number with indicate how many updates are available for your device).
A list of updates will be shown. Click on the desired application update or you can choose "Update All".



For an Android device, you can visit the Play Store, click the icon in the top left corner, then choose My Applications, and then Update.

In both cases, you must have internet connection to update your device.

An update for your iOS or Android version sometimes allows you to unblock a problem in your game. Therefore it is important to update your version systematically.



On an Apple device (iPhone, iPad, iPod), go to Settings → General → Software Update.
If an update is available, it will be shown here. Follow the instructions on your device to install the update.



On an Android device, go to Settings → System → Advanced Options → System Update.
These directions may vary slightly according to the brand of your device. Most manufacturers add their own software overlay, but the structure should remain similar.

For all other problems concerning the Eldarya mobile application, please contact us using the form below.

Please include as much information as possible so that our team of dedicated support agents can best respond to your request.

If you would like to include an image, please add an image link to your message, as Beemoov support cannot process attachments.